Fair, transparent refund terms.

One-time onboarding and setup fees cover the strategy, ICP research, offer development, infrastructure setup, domain warm-up, copy, technical configuration, and CRM integration required to launch your program. These fees are non-refundable once work has begun because the outputs. Playbooks, sequences, targeting, and infrastructure. Belong to you regardless of how long the engagement continues.

If you cancel before onboarding has started, any prepaid onboarding fee is refunded in full within seven (7) business days.

Monthly retainer fees pay for the ongoing operation of your program. Data, tooling, senior operators, campaign management, quality assurance, and reporting.

Retainers are billed in advance for the coming month. Once the month has begun, retainer fees are not refundable, because the team, infrastructure, and data pipeline for that month have already been reserved and consumed.

You can cancel any month-to-month engagement with thirty (30) days' written notice, and we will not bill for periods beyond your notice window.

For engagements that include a pay-per-meeting or performance component, invoices are raised only for meetings that meet the qualification criteria defined in your SOW (typically the right role, right company, right pain, and the meeting is actually held).

If a booked meeting does not meet the agreed qualification criteria, you can flag it for review within seven (7) days. Meetings confirmed as unqualified are credited or refunded. Your choice. And are not counted toward monthly totals.

Media spend for paid programs (LinkedIn Ads, Google Ads, Meta Ads, sponsored placements) and third-party data or tooling costs are billed at cost and paid directly to the platform or vendor whenever possible. These amounts are non-refundable by iLeadsGlobal because they are paid to third parties, not retained by us.

We will issue a full or partial refund in the following situations:

• We fail to deliver a deliverable that is expressly guaranteed in your SOW, and cannot make it right within a reasonable cure period.
• A booked meeting is confirmed as unqualified under a pay-per-meeting model.
• Duplicate charges, billing errors, or amounts incorrectly invoiced.
• Prepaid amounts covering periods after your cancellation takes effect.

To keep pricing fair and predictable, refunds do not apply to:

• Completed onboarding and setup once work has begun.
• Retainer fees for months already started, delivered, or in progress.
• Media, data, tooling, or platform fees paid to third parties.
• Results shortfalls caused by client-side factors. Slow sales-team follow-up, offer changes, unresponsive stakeholders, or approvals that block execution.
• Change of strategy or internal reorganization on the client side that pauses the program without notice.

Email billing@ileadsglobal.com within thirty (30) days of the invoice or event, with a short summary and any supporting context. Your account lead will acknowledge within two (2) business days and share a decision within seven (7) business days.

Approved refunds are processed to the original payment method within seven (7) to ten (10) business days, depending on your bank or card provider.

We ask that you contact us before initiating a chargeback so we can resolve any concern directly. Chargebacks filed without first raising the issue with us may result in immediate suspension of services and are handled through the payment processor's dispute process.

We may update this policy from time to time. Material changes will be reflected here and, where the change affects an active engagement, communicated to you in writing.

Billing and refund questions can be sent to billing@ileadsglobal.com. Anything else can go to your account lead or hello@ileadsglobal.com.